Auxi vs Glean - A smarter approach to Enterprise Search
Discover how Auxi differs from Glean by offering controlled enterprise search, no-code workflows, and adaptive learning.
Enterprise search has long been a challenge—employees waste valuable time digging through wikis, documentation, and scattered knowledge bases, often finding outdated or irrelevant information. With the rise of Generative AI (Gen AI) and Large Language Models (LLMs), businesses saw an opportunity to enhance search capabilities with more intuitive, natural-language-driven responses.
However, Gen AI alone isn’t a silver bullet. While it can surface insights quickly, it heavily depends on the quality and structure of indexed data. Many organizations forget that their knowledge repositories are filled with redundant, outdated, or irrelevant pages, leading to misleading AI-generated responses. This is where a thoughtful enterprise search strategy becomes essential—one that balances AI’s power with data curation and governance.
Auxi and Glean both aim to solve this problem but take fundamentally different approaches. Let’s break down how they compare.
Key Differences Between Auxi and Glean
Auxi
Glean
Smarter Indexing
Gives you complete control over what gets indexed at the source. You decide which spaces, sites, and pages should be included, ensuring only relevant content is available to employees. As pages are updated, Auxi automatically indexes the latest version, keeping search results clean and accurate.
Indexes everything it has access to by default. This means users must manually restrict access or remove documents using APIs—an extra layer of work that can be tedious and complex to maintain.
Conversation centered
Built with a strong foundation as a conversational platform, every interaction is treated and tracked as a conversation. This allows Auxi to monitor sentiment, resolution status, and other key metrics, with full visibility into each conversation for review and optimization.
Originated as an enterprise search solution with conversational capabilities added later. Its focus is on delivering responses in a chat interface, rather than tracking and analyzing conversations in-depth.
Adaptive Learning (RLHF)
Actively gathers feedback from both users and admins to continuously refine and improve future responses. This ensures that search results and conversational interactions become more accurate and relevant over time based on real-world usage.
Does not explicitly highlight feedback-driven learning capabilities. While it provides enterprise search and conversational AI, it does not emphasize response refinement based on user or admin feedback as a core feature.
Function-Specific Search
Allows you to organize data by business function and enable chat specifically within that context. You can create separate bots or apps tailored to different teams (e.g., HR, IT, Sales), ensuring that users interact only with the most relevant information based on their need. Learn more about Auxi workspaces.
Lets you control which business functions to index, but once indexed, responses span across all functions. While access is managed by user personas, it does not provide function-specific chat experiences like Auxi does.
Role-based access
RBAC is currently in active development. Auxi will inherit permissions from the source system while also allowing custom overrides within Auxi, providing flexibility in managing access.
Offers implicit RBAC but only for specific source systems. For others, managing permissions requires manual configuration via APIs, which can add complexity to access control management.
The comparison above highlights just the Gen AI capabilities of Auxi vs. Glean. However, Auxi’s true differentiator is its powerful no-code workflow builder, which goes beyond search to automate ticket resolution in a conversational way. Whether through Slack, Teams, or other chat platforms, Auxi enables businesses to streamline employee support and boost productivity effortlessly.
If you're looking for an enterprise search and automation solution that not only finds answers but also resolves issues, let's talk!
Discover a Smarter Way to Search & Automate
Stop searching—start solving. Auxi delivers precise answers and automates resolutions, all in one seamless experience.